Milkshake Design UK Limited – Data Retention Policy

Milkshake Design UK Limited follows guidance to ensure that it is compliant with the General Data Protection Regulation (GDPR). This policy should be read in conjunction with our Privacy Policy.

Milkshake Design retains personal data for as long as necessary to fulfil the purposes for which it is/was collected, including for the purposes of satisfying and any legal, accounting, or reporting requirements.

Personal data can be further processed and stored for archiving and for statistical and historical research purposes. When doing so we consider: any link to the initial purpose, the context the data was collected in, the reasonable expectations of amongst others, prospective customers, customers and suppliers of the data the consequences of further processing and the existence of appropriate safeguards. Stored data is encrypted.

Financial Records
Milkshake Design keeps financial records in line with statutory requirements, typically 7 years, and may keep some records longer if there is a need to do so.

Customer Records and Data Base
Milkshake Design maintains a database for use in processing our services and business processes.

It is updated on a job by job basis with details of work undertaken. Milkshake Design securely archives records in perpetuity as these have historical and statistical value for current customers.

Access to customer records
We from time to time may need to work on or view our clients customer records. We do not and will never request copies of printed or otherwise of these documents and will never take a copy from our clients offices. Permission to view these files is always requested and if not forthcoming we will cease activity on the job in hand until a member of our clients staff is available to perform specific tasks which relate to the said files.

Client backup and storage
We store data for a number of our clients and this is provided on our encrypted platform provided by Attix who are one of the largest backup providers on the planet. All data is encrypted with a key to which only our clients have access to. We do no have access to your files and recover can only be done if the encryption key is provided by the client. Files will only ever be recovered to clients devices.

Services provided
Milkshake Design UK Limited resell specific software products and as such the privacy and data retention policies of these services is provided by the third party software providers such as Microsoft in the case of Office 365. Further details of these suppliers GDPR and data retention policies can be provided on request.